Monday, December 18, 2017

Our Warranty

Manufacturer/Third-Party/Extended Warranty

a. We are a factory authorized service center for several TV brands. Warranty work will be conducted and charges assessed according to the terms of the manufacturer warranty and the process directed by the manufacturer or other provider.

b. A copy of the bill of sale & any 3rd-party or extended warranty must be provided in advance of any warranty service.

c. Customer is responsible for all repair and travel charges not covered by the manufacturer.

d. Customer will be notified if the repair is determined to be for an issue not covered by the manufacturer warranty or if the warranty is found to be void for any reason. In this case, the warranty company will be notified and the customer will be responsible for paying the first hour diagnostic fee and any additional fees approved during the remainder of the non-warranty repair.

ElecTech Services, Inc. Warranty

a. If a purchased television part fails due to a factory defect during the manufacturer or vendor's warranty period, (generally 90 days but may vary) no additional part or labor charges will apply to replace the part in our shop. However, Shipping and Handling charges not covered by the manufacturer/vendor may apply. Applicable travel charges will apply.

b. Only parts included on the initial invoice are covered under this warranty. If other parts break down due to use, age, or any other reason beyond our control, they will be replaced and the regular rates for parts, labor and travel will apply.

c. The following repairs are not warranted at all:

- DLP TV lamps that are broken, shattered, blown, or do not appear brand new are not warranted or accepted for return

- Out of circuit component replacement where the circuit board was provided without the original TV or equipment item

- General cleaning and preventive maintenance

- Repair for intermittent symptoms (if the problem is not apparent and consistent, it cannot be properly diagnosed).

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